Refund Policy
Returns
We accept returns within [X] days of delivery for most items, provided they are unused, in original packaging, and in resalable condition. To start a return, contact us at [email] with your order number and reason for return.
Non-Returnable Items
The following items are not eligible for return:
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Custom or made-to-order signs and products
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Items marked as final sale
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Products that have been installed, used, or show signs of wear
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[Add any other category-specific exclusions — e.g., opened bulk/case-quantity items]
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective, in which case we cover return shipping.
Restocking Fee
A restocking fee of [X]% applies to returned items that are not damaged or defective, to cover processing and inspection.
Refund Processing
Once we receive and inspect your returned item, we'll notify you of approval or rejection. Approved refunds are issued to your original payment method within [X] business days. Please allow additional time for your bank or card issuer to post the refund.
Damaged or Defective Items
If your item arrives damaged or defective, contact us within [X] business days of delivery with photos of the item and packaging. We will provide a replacement, repair, or full refund at no cost to you, including return shipping if applicable.
Order Cancellations
Orders can be canceled for a full refund if the request is made before the order has shipped. Once an order has shipped, standard return procedures apply.
Wrong Item Shipped
If we shipped you the wrong item, contact us within [X] business days of delivery. We'll cover return shipping and send the correct item or issue a full refund.
Late or Missing Refunds
If you haven't received a refund within the expected timeframe, first check your bank/card statement, then contact your card issuer, as processing times vary. If you've done this and still have not received your refund, contact us at [email].
Questions
For questions about a return or refund, contact us at [email] or [phone].
Worth deciding to fill this in accurately:
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Return window — 30 days is standard for retail, but with a B2B/contractor customer base, you might want something tighter or with different terms for bulk orders.
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Restocking fee — common in industrial/wholesale supply (often 15–25%) since bulk items are costly to receive back into inventory.
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Who pays return shipping — worth aligning with your Shipping Policy's damage-claim language, since damaged/wrong-item cases should be handled consistently across both documents.
Given your 10-business-day damage window on shipping, you may want the "damaged or defective" window here to match, for consistency across policies.