Shipping Policy
Order Processing
Orders are typically processed within 5 to 10 business days of purchase. Orders placed after [X]PM or on weekends/holidays will begin processing the next business day. You will receive a confirmation email once your order has shipped, including tracking information.
Shipping Methods & Carriers
We ship via standard carriers including UPS, FedEx, and USPS. The carrier and service level used depends on package size, weight, and destination.
Shipping Rates
Orders over $1,000 ship free. Orders under $1,000 are charged a flat rate of $[amount], or calculated shipping based on weight and destination — displayed at checkout before you complete your order.
Delivery Area
We currently ship to addresses within the continental United States (lower 48 states). We do not ship to Alaska, Hawaii, US territories, or international addresses at this time.
Delivery Timelines
Estimated delivery time is [X-X] business days from the date of shipment, depending on your location and the carrier's service level. These are estimates only; we are not responsible for carrier delays outside our control.
Order Tracking
Once your order ships, you'll receive a tracking number via email. You can also check order status by logging into your account.
Damaged or Lost Shipments
If your order arrives damaged, please contact us within 10 business days of delivery with photos of the damaged item(s) and packaging so we can file a claim with the carrier and arrange a replacement or refund. If a shipment is lost in transit, contact us and we'll work with the carrier to locate it or process a replacement.
Incorrect Shipping Information
Please double-check your shipping address at checkout. We are not responsible for orders delayed or misdelivered due to incorrect address information provided by the customer. If you need to correct an address after placing an order, contact us as soon as possible — we cannot guarantee changes once an order has shipped.
Large or Freight Items
[Include this section only if you ever ship pallet-quantity or oversized items — e.g., large sign posts, bulk barrels. If everything ships standard parcel, delete this section.]
Some large or bulk items may require freight shipping and additional delivery arrangements. If your order qualifies, we will contact you to coordinate delivery scheduling.
Questions
For questions about your shipment, contact us at [email] or [phone]. You can also view our frequently asked questions.
Still open: the flat-rate dollar amount for sub-$1,000 orders, the cutoff processing time, and delivery timeline range (in-transit days once shipped, separate from your 5–10 day processing window). Also flag whether you need the Large/Freight Items section — with 814 SKUs in traffic supply, you may well have pallet-size items like posts or barrels that don't ship standard parcel.